FAQs

COVID-19 DELAYS: We are experiencing longer than usual shipping times due to COVID-19. This is especially true for orders containing graphic tees, sweatshirts, leggings, long sleeved tees, and crop tops as these items are all printed through our printing partner who is extremely short-staffed during this time. Please email us with any question you have regarding your delayed order. Shipping times for these items can be delayed up to four weeks.

WHERE'S MY PACKAGE? 

If your package is in transit and the tracking information has not updated in over a week, please contact us! If your package has been marked as delivered, we are not responsible for the missing mail. 

If you can't locate your delivered package try contacting your local post office and asking neighbors if they picked it up accidentally. Often times packages are stolen, picked up by others by mistake, put in your neighbor's mailbox, etc. We are not responsible for this, unfortunately! If your package is marked as delivered, but hasn't arrived we recommend waiting a few days to see if it gets delivered. Ask your neighbors if they picked it up by mistake or if it was dropped at their address accidentally. This happens a lot in apartment complexes! You can also try calling or stopping by your local post office to see if they're holding your package. 

Due to COVID-19, items that are printed on demand such as tees and leggings have been taking longer than expected to arrive. Please note that the print time for these items can take up to four weeks from your order date and this doesn't include shipping time! We promise it will be worth the wait, but want you to know about this important update. Hopefully this wait time will decrease soon!

I ENTERED THE WRONG SHIPPING ADDRESS! HELP!

If you notice that the shipping address you entered at checkout is wrong after placing an order please email hellomagicsociety@gmail.com as soon as possible so we can update your order and make sure that your purchase goes to the right address.

I WANT TO RETURN SOMETHING. HOW DO I DO THAT?

RETURNS & EXCHANGES

At Magic Society we  want ever customer to be happy! If you're not satisfied with your purchase for any reason please email us at hellomagicsociety@gmail.com and we will make it right. 

Returns and exchanges are accepted within 14 days of original purchase. Please contact us within 14 days of order delivery if you would like to return or exchange any of the items in your order. Please not that if your item show signs of being worn more than just trying on for size we will not be able to refund you.

We can offer you store credit or a refund for your return once we receive it. We do not refund shipping on orders and you are responsible for the return postage. 

SALES & CLEARANCE
All items marked as Sale & Clearance are final sale and are ineligible for return or exchange.

WHEN WILL MY PRE-ORDER SHIP?

Pre-order items ship by the noted pre-order ship by date in the item description. If a pre-order item's ship time is delayed for any reason, you will receive an email notifying you of the new ship by date. Once your pre-ordered items ships you will receive an email with tracking info.

YOUR STUFF IS SO COOL! I WANT TO WHOLESALE IT!

Great! If you'd like to carry Magic Society in your store, please contact us at hellomagicsociety@gmail.com! Please make sure to provide as much information about your store as possible!

I HAVE A QUESTION YOU DIDN'T ANSWER :(

Please email us at hellomagicsociety@gmail.com with any questions you didn't get answered here.